Privacy policy

Last updated November 2026

Gold Rey Therapy (Ebony Coldrey, ABN 40 269 226 827) respects your privacy. This policy explains how your personal information is collected, used and protected, in line with the Australian Privacy Principles.

What I collect

Your name, contact details, date of birth, and information you share about your wellbeing, history and reasons for seeking counselling. I also keep session notes and payment records.

How it's collected

Through the contact form on this website, email, intake forms, my booking system, and during our sessions.

How it's used

To respond to your enquiry, provide counselling, manage appointments and payments, and meet my professional and legal obligations. I will never sell your information or use it for unrelated marketing.

Confidentiality

What you share in counselling stays confidential. The exceptions are when there is a serious risk of harm to you or someone else, when disclosure is required by law (for example a court order or child protection obligations), or when you give your written consent.

Storage and security

Your information is stored securely using reputable, password-protected services, including my practice management software and email. Records are kept for the period required by law and then securely destroyed.

Accessing your information

You can ask to see or correct the information I hold about you at any time by emailing hello@goldreytherapy.com.au.

Concerns

If you have a concern about how your information has been handled, please contact me first so I can try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.